Contact Support

Problems still persist?

Contact our Support Team

Premium Hotline

Technical support via phone is provided to FIN EC Subscribers and Fine Maintenance (perpetual license) users.

Telephone hotline: +420 233 324 889. Please consider the working hours:
Monday - Friday from 9:00 to 12:00 and from 13:00 to 16:00 (CEST).

Our technical support staff will request your:

• License number ?
  How do I find my license number?

  1. Run any program made by Fine
  2. In the main menu, click “Help”
  3. Select “About program”

  
• Software version ?
  How do I find my software version number?

  1. Run any program made by Fine
  2. In the main menu click on folder “Help”
  3. Select “About program”

  
• Problem description ?
  What should I include in the problem description?

  In order to receive prompt and adequate support, it is necessary to include answers to the questions below in the problem description:

  • When does the problem occur?
  • What steps cause the problem?
  • Does the problem occur only in this task or during any other operation?
  • What operating system is installed on your computer?
  • What kind of hardware do you use (processor, memory, printer)?
  • Do you use other hardware or software that could be related to the error?
• Data containing the error ?
  Attach Data Files (*.f.. )

  It is crucial for us to receive your Data Files with the error.

  • Attach Data Files with FIN EC file extension (*.f.. )

Technical support by email

Basic technical support is provided to all our customers through the Contact Form for free.

Technical support is provided to users of the current Edition and to users of the two Editions previously released.

Software Upgrades

The latest upgrades are always available for free to FIN EC Subscribers or Maintenance subscribers. Other customers can get the latest Edition by purchasing a Single Upgrade.

FAQ

Check the frequently asked question regarding licencing and keys